Friday 18 January 2008

AIB recommends Kent IT

The AIB's UK head office is in rural Kent which sometimes proves challenging (when motorcycle couriers head from London with entries to the AIB Media Excellence Awards, for example, and they spend an hour looking for the building!).
Mostly, however, we find it works well. It's great being surrounded by countryside (although we could do without some of the mud at the moment) and it's nice to see pheasants strolling outside the office window.
And we've got some great local support services. This week, part of the AIB office IT network stopped working. There was no reason we could find and the level of frustration that built up as several people tried to solve the problem was quite considerable.
So we picked up the phone to Kent IT, a firm whose head office is at the Maidstone Studios with a branch just up the road from the AIB offices. We called them at 1630 on Thursday afternoon and explained the problem (which mystified the engineers we spoke to) but they arranged to have one of their engineers visit on Friday. Sure enough, at 0835 he arrived and within an hour had identified, rectified and checked the problem. We now are fully operational again.
Congratulations and thanks to Kent IT who provide a first-class service at extremely reasonable prices!

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